Terms & Conditions Jalal Sons Lahore

Terms and Conditions


    Order will be accepted on bases of physical available inventory.

    The www.jalalsons.com.pk online products are available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

    To ensure availability of all our products customers may be limited to a maximum number of items.


    In these terms and conditions:

    Minimum Basket Charge means the Rs.150 charge we apply to all orders placed on our online or mobile Grocery shops with a Basket Value which is lower than the Minimum Basket Value.

    Basket Value means the value of the products in your basket when you confirm your order.

    Minimum Basket Value means Rs. 2000


    Delivery will be made to the address specified by you on the completed order form.

    We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.

    Please note that we deliver goods only to specified regions within Lahore. Delivery times will be agreed with you at the time of placing your order.

    All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details).

    In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.

    Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

    1. All items will be delivered at door step (Ground Floor).
    2. Jalal Sons Online reserves the right to refuse service of any product to or from any location.
    3. Jalal Sons Online shall not be liable for any interruption/delay of delivery due to causes beyond its control, including but not limited to: the unavailability, refusal of a person to accept delivery or/and force majeure.
    4. Jalal Sons reserves the right to cancel any order for customers, subject to the availability, confirmations or any other issue as deemed fit by the company

    The prices on website are tentatively and may differ than the actual price, you pay will be the price charged in store at the time your order is picked for delivery. The actual order value cannot be determined until the day of delivery because the prices stated on the website may vary either above or below the prices in store on the day your order is picked and delivered. When your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on the Grocery website is unacceptable.

    Jalal Sons prices are inclusive of GST where livable as per Sales Tax Act 1990. Price are exclusive of any service charges and delivery charges.

    If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so.

    Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at the discretion of the store. For example, if you were to make an order of 10 bottles of Cold drinks which would use up all that store's stock, the store may only deliver 5 bottles.

    Jalal Sons reserves the right to cancel any order for customers, subject to the availability, confirmations or any other issue as deemed fit by the company


    At the time of delivery, you are requested to check your order thoroughly. In case you find the products not fresh and up to the mark you may return the product to our delivery guy.

    Please be aware that some products have different return time limits and exceptions. We do not refund certain products due to health and hygiene reasons (such as Fresh, Ultra Fresh and Frozen products); personalized items etc.

    In case of price changes when your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on the Grocery website is unacceptable.

    If you’re returning an item because, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

    When you return goods

    You can return faulty or change of mind goods to the delivery driver, or call us on +92-300-4805000 or +92-300-4815000. When you return the goods to us, please also let us have any tags, labels and any accessories. You will need to take reasonable care of item(s) whilst they are in your possession (reasonable care includes inspecting an item, but would not extend to your opening and/or using it). If you damage items whilst they are in your possession, there may be a deduction from your refund.

    Receiving your refund

    If you've handed the item(s) back to the delivery driver we'll deduct the amount for the return and the rest will be paid in cash. If you return it to a store, you can choose either a refund or an exchange within 7 days.

    If your item was purchased at an offer price, your refund will be based on that promotional price.

    Our complaint resolution time is within 5 working days. This may vary depending on the nature of complaint and solving the complaint.


    You can cancel or change any of your current orders when you get the confirmation call from our call center. Once the order has been confirmed the order will be picked and delivered to you. Alternatively you can call our Customer Services department on +92-300-4805000 or +92-300-4815000. Please note that orders cannot be edited or cancelled by email.


    You can pay by Cash at the time of delivery of your order.


    These Product Terms shall be governed by and construed in accordance with the laws of Pakistan and any disputes will be decided only by the Pakistani courts.

    If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

    Jalal Sons Online follows stringent policies for spamming, wrong address, invalid address etc and reserves the right to take policy measures where required. We reserves the right to cancel/invalidate any order without prior notice.


    For any query regarding online orders, please e-mail us at  [email protected] or call us at 0300-480500 , 0300-4815000


    Following measures to ensure safety of yourself and everyone around you:

  • * Avoid shaking hands with delivery staff
  • * Maintain a safe distance from the delivery sataff at the time of order receiving and payment
  • * Always wash your hands/sanitize before and after receiving your order.

It is advised to book orders through Credit Card method rather than cash. However it is advised to thoroughly wash your hands after the handling of cash.

The www.jalalsons.com.pk  Site is owned and operated by Jalal Sons (company registration number , NTN ###########, Sales Tax Registration number ##-##-####-###-##), a company registered in Pakistan. The Head office is Jalal Sons 9-CCA , Phase 5, DHA, Lahore, Pakistan

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